Why omnichannel strategy is key for customer interaction

Omnichannel strategy

Customers moving across digital and physical channels

Andreas Sjöström - Customers move across digital and physical channels in the process of buying. Inspiration, product research, purchasing and service. All these steps often involve several touchpoints. Strong omnichannel strategy and architecture are fundamental pillars of successful customer interactions.

More information

Do you like to know how to benifit from an omnichannel strategy for your business? Please e-mail Rolf Craenen or call him via +31886606600.